There are no cancellations, returns, or refunds available. If your item was damaged in transportation, you are eligible for a refund (excluding the shipping cost) or exchange. To be eligible for a refund/ exchange, you must create an unboxing video from scratch that demonstrates the damage. We reserve the right to refuse any refund where the product may not be as described by the consumer. We work hard at Floreal to ensure that our store policies are fair, clear, and transparent. If you can’t find what you’re searching for, please contact us so that we can assist you further.

Refund for all the eligible transactions will be done within 7 to 10 working days.

No cancellations are permitted once the order is confirmed. Before placing an order, it is advised to carefully review all photographs, as well as the description and dimensions. You can DM us anytime if any information about the product is unclear..

We are unable to offer refunds if we have been given an incorrect or incomplete shipping address, and if there are two failed delivery attempts by our shipping partner, or the package is refuced by the recipient.

Please note: In the event of a failed delivery for partial Cash on Delivery (COD) orders, no refund will be issued